Privacy Policy (GDPR - Privacy - Cookies)

About this policy

This Privacy Policy explains what personal information we collect about you in order for us to present our web pages, support forums and deliver services, products and support and how we process personal data. It also describes your rights regarding the processing of your personal data and how you can assert your rights.

Personuppgiftsansvarig

NetCare AB, 556435-7506 is responsible for the processing of your personal data. As personal data manager, we are responsible for the processing of your personal data which we collect through our websites and services.

What personal information do we process?

We need to process your personal information in order to provide you with our services. The personal information we process depends on which of our services you use.

Information you give us

You provide us with information when you:

• Make an order
• Sign up for newsletter
• Register in our support forum
• Contact us via email or contact form
• Contact us or write messages on our facebook page
• Hand in something for service / repair / modification in the shop
• Submits something for service / repair / modification via carrier.

It may be the following information:

• Personal information and contact information - name, address, date of birth, telephone number, email address etc.
• Payment information - invoice information, account number etc.

Information we collect when you use our services

When you use our services, we may collect the following information about you.

• Information about goods / services - details of what you ordered (eg order value, product group, value of goods and, if applicable, method of request and type of delivery)
• Historical information - your purchases, payments, credit history
• IP address
• Date and time when you visited our website
• From which website you came to our website
• Device information, information about the technical device used, for example, model, cookie ID, browser, operating system, etc.
• Geographical information - where you are

The information you provide us, as well as information about the goods / services and your financial information, is necessary for us to be able to provide our services. Other information we collect is generally necessary for other purposes, as described below.

4. Why do we process your data and how long do we store it?

We process your personal data for the purposes below. You can also see below how long we keep the information.

NetCare AB may process your personal information in order to:

Manage your payments, the services you use and the customer relationship for the fulfillment of contracts under Article 6 (1) (b) GDPR. The processing of your personal data is required for us and you to be able to fulfill our obligations under the agreement. If the information is not provided, our commitments cannot be fulfilled and the agreement cannot be concluded. Shelf life is 3 years.

We must comply with relevant accounting legislation under Article 6 (1) (c) of the GDPR (Compliance with Legal Obligation). Shelf life is 7 years.

customer Communication

Your personal information may be used for communication with you such as to send you messages regarding our services and to contact you in questions concerning our customer service or our services.

What rights do you have?

Access: You can request a copy of the information we hold about you.

Correction: We want to make sure your personal information is accurate and up to date. You can ask us to correct or remove any information that you think is incorrect.

Deletion: You can request that we delete your information. We may not be able to delete your information immediately, for example when we still need it to offer you our services. We may not delete information about you that the law requires that we keep.

Limited processing: In some cases you have the right to have the processing of your personal data limited in accordance with Art. 18 of the GDPR.

Objections: In some cases you have the right to object to the processing of your personal data in accordance with Art. 21 of the GDPR.

Data portability: If your personal data is processed automatically to fulfill our contractual relationship, you have the right to request the transfer of your personal data in a machine-readable format to another personal data controller.

Withdrawal of consent: If the processing of your information is based on your consent, you have the right to revoke your consent at any time, without prejudice to the legality of the treatment with consent as it is revoked. You can do so by sending an e-mail to: puansvarig@netcare.se .

Complaint: You can make a complaint with us or your local data protection authority at any time: Datainspektionen, Box 8114, 104 20 Stockholm, datainspektionen@datainspektionen.se.

Transfer of personal data outside the EU / EEA

We do not transfer your information outside the EU or the EEA.

Who do we share your personal information with?

We may transfer or share your personal information with selected third parties as follows.

• We may employ a third party service provider (order processor, such as data center) for the purposes described in this policy. Service providers will only have access to your information to the extent and for the time necessary to perform the respective service.
• We may transfer your information to suppliers and subcontractors for the performance of our contractual obligations with you and for our purposes as described in this privacy policy.
• We may share your information with credit reporting agencies, payment service providers, and identity check providers to assess your credit score when you apply for one of our payment methods and to confirm your identity and address information.
• We may disclose the necessary information to authorities such as the police, tax authorities or other law enforcement authorities that we require.
• We may disclose your information when required by competent authorities or other authorities in a manner based on applicable law.

If we share your information with such selected third parties, we will take all reasonable legal, technical and organizational measures to ensure that your personal information is processed securely and with an adequate level of protection when personal data is transmitted and shared with such selected third parties.

We want to make you aware that we do not sell your personal data to third parties. In addition, we will not disclose your information to third parties for direct advertising, distance selling or other forms of direct marketing, opinion polls or market surveys unless you have given your consent.

Do you need to provide your personal information?

When you enter into an agreement with us, trade in products and / or services with us, you must provide the personal information necessary to be able to make a decision on approval of the payment method you have chosen and the information otherwise necessary to fulfill the agreement or such information that we are required to collect by law.

Without this information, we will not normally be able to enter into / continue the contract or deliver goods / services. We also may not be able to continue to implement an agreement and therefore may have to terminate it.

How do we make sure your information is secure?

We are a small company and use standard technical and administrative security measures to protect your information against unauthorized access, transmission, destruction or other unauthorized processing. The right to access your information is limited to staff who process your information in their work.

Other web pages

Our Websites Can Link to Other Websites We are not responsible for the processing of personal data or the content of these web pages. We recommend that you read their privacy policy and the terms of these websites carefully before using them.

Cookies and other tracking techniques

NetCare AB uses cookies. Cookies are small files that are temporarily stored on the device you use when you visit our website. They are used to collect information about how services are used, to keep track of what you put in the shopping cart and to see if you are logged into your customer account and / or support forum. Cookies themselves do not contain any personal information, but if you are logged into a computer that someone else has access to, your information may become available. Therefore, log out or delete all cookies if you use someone else's or a public computer.

Most browsers automatically accept cookies, but this can be prevented by changing its settings. If you use our website without cookies, functionality may be limited. Above all, you need to be careful how you share the links that are displayed as these can include your session's unique code when it cannot be stored in a cookie. Then it can eg happen that someone who clicks on a link to a product you have mentioned about in social media will be logged into your customer profile and / or see your active shopping cart.

Changes to our Privacy Policy

We are constantly developing our websites and reserve the right to change our Privacy Policy. Such amendments, which may be based on amendments to existing legislation, are announced here. We therefore recommend that you read this Privacy Policy regularly.

Questions about personal data processing

This Privacy Policy was last updated on May 25, 2018